FAQ

How do I prepare for an appointment?

Please complete your Intake Form/s as early as possible. Providing these details prior to your appointment allows us more time during your consultation to focus on your concern. If you could also locate your Red Book before I arrive that would be greatly appreciated.

When I visit families I want them to be comfortable and relaxed. Please don’t feel like you have to clean, tidy up, alter your daily schedule or “entertain” me.

If your appointment is feeding related it’s ideal if baby hasn’t fed immediately before I arrive. However I know what it’s like to have a hangry baby so don’t hesitate to respond to your baby’s needs as required.  Although Postnatal Lactation Consultations are usually 2 hour appointments I don’t impose strict time limits. I usually make provisions for an additonal 30 minutes which allows time for baby to feed when they’re ready.  Otherwise some skin to skin with mum is often all the encouragement that’s required.

If your service is eligible for a Medicare benefit Baby Business can submit the claim on your behalf. To enable this please ensure you have provided Medicare with your bank account details prior to your appointment.

I love all animals therefore as long as your pet/s are happy to see me I will be happy to see them.

I also love children so siblings are welcome at appointments. If however you feel that having brothers and/or sisters around may be too distracing for you or baby it might be best to make alternative arrangements.

    What will happen during my appointment?

    If your appointment is lactation related I will:

    • Ask any questions I might have about your pre-filled intake form,
    • Discuss how you feel breastfeeding is going, and ensure we focus on your personal goals and needs,
    • Conduct a brief physical exam of your baby and your breasts if required,
    • Examine baby’s oral and physical structures and function (including checking for tongue and lip ties),
    • Ask questions about baby’s feeding (how many times a day and for how long), sleep habits, number of wet and dirty nappies, and general behaviour,
    • Ask questions about your nutrition, sleep, and mental health,
    • Observe baby feeding, if possible,
    • Help with positioning and latch,
    • Discuss breastfeeding management and solutions to any difficulties,
    • Review normal behaviours, and how to maintain adequate milk supply,
    • Assist with pumping, including setting up a pump and sizing for flanges if needed.
    • Work together to develop a Care Plan that works for you and your family to help you meet your goals.
    • Make referrals to any specialists if indicated.

    At all appointments I will:

    • Teach you to feed the baby with alternative methods/tools if necessary.
    • Show you a number of different techniques you can try to settle your baby.
    • Answer any questions you may have.
    • Leave your family feeling more empowered and confident in your parenting abilities.
      What will happen after my appointment?

      After your appointment I will:

      • Make a claim for your Medicare rebate on your behalf (if applicable),
      • Email your customised Care Plan,
      • Attach any information pamphlets I consider will be helpful for you to look over whenever you need to.
      • With your permission, I will also send your Care Plan to your other health care providers (GP, midwife, pediatrician or obstetrician), as designated in your appointment notes, to facilitate continuity of care.
      • Make contact within 48 hours to touch base and discuss how the care plan is working for you and your family (Postnatal Lactation Consultation, Continuation Consultation and Weaning and/or Return to Work services only).

      For services and packages that include email and text support you can securely message me anytime 24/7. I will get back to any questions you have asap. There’s no need to worry about whether you’ve thought to ask everything during your appointment.

      Follow up video consultations (1 hour telehealth attendances), included in the Preparation for Parenting and Antenatal Lactation Consultation services, must be utilised before baby is 6 weeks of age. These consultations will be bulk billed to Medicare following your appointment. By proceeding with the video consultation you are assigning your right to benefits to the practitioner who rendered the service, namely Rebecca Dawson.

      Medicare and Private Health Fund Rebates

      Medicare claims for services that qualify for a rebate can be lodged on your behalf (although you’re more than welcome to submit the receipt yourself if you prefer). Provided you have notified Medicare of your bank details you do not need to provide same to Baby Business. 

      Follow up video consultations (1 hour telehealth attendances) included in the Preparation for Parenting and Antenatal Lactation Consultation services will be bulk billed to Medicare following your appointment. By proceeding with the consultation you are assigning your right to benefits to Rebecca Dawson (the practitioner who rendered the service).

      Private Health Fund benefits may also be available. Bec is a recognised provider with the sixteen Health Funds shown on the “About Me” page. Arrangements exist for clients to claim benefits for Lactation Services, additionally some Funds will also cover limited midwifery services such as antenatal education. These benefits are dependant on your level of cover so please contact your insurer to check your policy prior to making a booking. Following your consultation you will receive a receipt to provide to your insurer.

      What areas do you cover?

      I service the entire Gold Coast municipality, the associated travel costs are included in the price of the consultation.

      The fees listed on this website apply to the Gold Coast area and video consultations only.

      Consultations are also available in South Brisbane and Tweed Heads, rates outside the Gold Coast area are available on request. Please contact me with your address for a quote and available appointment times.

      There is a 25%  booking deposit (the balance is to be paid at the time of consultation). This is non-refundable if a cancellation is made within 48 hours of the appointment.

      Parenting Support | Parenting Support Plus

      As this service does not include a review of medical or health information only basic breastfeeding advice can be provided. For support relating to a specific concern a Continuation Consultaiton (additional fees apply) can be booked. This ensures any advice or recommendations given are appropriate for your circumstances.

      Service available until babies are 9 months of age.

      Overnight stays can be arranged on request.

      Please have expressed breast milk (EBM) available for baby’s feeds.

      Video Consultations

      All services (excluding Parenting Support) can be conducted either in your home or via secure video chat technology.

      You do not need special equipment, to download an app or install any software to enable a video call. You will receive a special link that can be accessed using any device with internet connection that supports a microphone and camera.

      It is not possible to physically examine your baby or your breasts through the internet. Therefore if your concern relates to any possible oral restrictions it may be necessary for you to send photos of your baby’s mouth prior to the appointment. The requirements for these photos will be explained to you and they will be stored in secure Practice Management System.  By working together we can in most instances do everything else we would normally do during a home visit.

      Follow up video consultations (1 hour telehealth attendances) included in the Preparation for Parenting and Antenatal Lactation Consultation services must be taken before baby is 6 weeks old and will be bulk billed to Medicare following your appointment. By proceeding with the consultation you are assigning your right to benefits to Rebecca Dawson (the practitioner who rendered the service).

       

      Parenting Support Subscription

       

      UNLIMITED text support.

      Questions relating to pregnancy, feeding and early parenting welcome.

      Available during antenatal and/or postnatal period.

      No previous consultation with Baby Business necessary however an Intake Form will be required.

      To sign up for a “Parenting Support Subscription” please complete the Contact Me form.

      This subscription includes automatically recurring payments for monthly charges. The billing date is the date when you first subscribe to the service. The supscription fee of $97 per month will be charged to the payment method you provide to us on your Intake Form on the billing date. The subscription will continue unless and until you cancel your subscription or it is terminated by Baby Business. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account

      Fees are non-refundable.

      Every effort is made to reply to messages within six hours (a response is guaranteed within 14 hours).

      It is important to note that there may be some circumstances when an answer via text is not suitable or effective. Any question or situation considered to be of such a complex nature that a reponse is not possible without first gathering further information will require a Continuation Consultation (additional fees apply).  This will enable a thorough assessment to be carried out to ensure any advice or recommended course of action are safe and appropriate.

      Baby Business reserves the right to cancel a members subscription if their behaviour is deemed inappropriate. In this event a prorata amount will be refunded.

      If at any time you wish to cancel your subscription please email admin@babybusiness.com.au and the cancellation will take effect at the end of the current month.

      If your concern is of an urgent medical nature you must immediately contact emergency services. 

      Booking terms and conditions

      I respect that your time is valuable and appreciate that you understand mine is too.

      A deposit of 25% is required at the time of booking.

      Baby Business will send a booking reminder 48 hours prior to your appointment. A two hour grace period will apply following this message. This represents the last opportunity to cancel your appointment without penalty. After this two hour grace period all cancellations will incur an administration fee equal to 25% of the service or package price. Confirmations, rebookings and cancellations can be made via return text. Prior to this point cancellations and rebookings may be made via the Client Portal.

      Fees are set out in the services and packages menus on this website. Baby Business reserves the right to change these fees at any time.

      Total payment (less deposit) for any service is due at the time of consultation. Payments can be made via Stripe (credit card) or direct deposit.

      The Parenting Support Plus fee is expected to be paid in full (less deposit) at the first appointment in the package.

      Any balance that remains outstanding will be considered a default and (unless alternative arrangements for payment have been agreed upon prior to the consultation), will be forwarded to a collection agency after 7 days.

      If you are not available at the time of your booking (either at your home or via video link) an administration fee equal to 25% of the service or package price will be charged.

       Midwifery services (those that attract a Medicare rebate) are GST exempt. GST is however payable on Lactation Services and this has been included in the fee structure.

      Baby Business services anyone living within the Gold Coast City Council boundary, the associated travel costs are included in the price of the consultation.

      The fees listed on this website apply to the Gold Coast area and video consultations only.

      Consultations are also available in South Brisbane and Tweed, rates outside the Gold Coast area are available on request. Please contact Bec with your address for available appointment times.

      Once a service has been provided the fee is non-refundable.

      The follow up video consultation (1 hour telehealth attendance) included in the Preparation for Parenting and Antenatal Lactation Consultation services must be used before baby is 6 weeks old and will be bulk billed to Medicare following your appointment. By proceeding with the consultation you are assigning your right to benefits to Rebecca Dawson (the practitioner who rendered the service).

      The 2 x 30 minute video follow ups included in the Postnatal Lactation Consultation and Continuation Consultation services must be used within one calendar month of your initial appointment.

      Baby Business clients who have had a Preparation for Parenting Consultation, Antenatal Lactation Consultation or Postnatal Lactation Consultation are entitled to a 20% discount on future services (Parenting Support Subscription excluded). Discount will be automatically applied to your invoice.

      An abridged version of these terms and conditions can be found in the Baby Business Client Portal. They are to be read in conjunction with our Privacy Policy and the website terms and conditions.

      By proceeding with your booking you confirm that you have read and understood the terms and conditions and discussed any outstanding questions with your health care provider.